rVetLink did not send a fax
If rVetLink does not send a fax to a referring practice without a configured email address, the practice cannot receive the applicable patient update. Make sure that you do a check every day for faxes that do not send.
If the referring practice has a configured email address in rVetLink, it is not necessary to send faxes.
rVetLink does not have the correct fax number of the referring practice.
Note: If the fax number of the referring practice is not correct, change the fax number in your PIMS.
- Select Administration.rVetLink shows the rVetLink Administration screen in a new browser tab.
- Select Notifications.
- In the right column of the applicable fax, select the pencil icon.rVetLink shows the Edit Fax dialog box.
- In the Fax Number box, enter the fax number of the referring practice.
- Set Update Profile to On.rVetLink changes the fax number of the referring practice.
- Set Update All Failed Faxes to On.rVetLink changes the fax number for all faxes with Failed status sent to the applicable practice.
- Set Update All Pending Faxes to On.rVetLink changes the fax number for all faxes with Pending status sent to the applicable practice.
- Select ✓ Resend.
The fax line of the referring practice was busy.
Note: If rVetLink has the correct fax number of the referring practice, a busy fax line is usually the cause.
- Select Administration.rVetLink shows the rVetLink Administration screen in a new browser tab.
- Select Notifications.
- In the right column of the applicable fax, select the pencil icon.rVetLink shows the Edit Fax dialog box.
- Select ✓ Resend.