About faxes in rVetLink

rVetLink can use faxes to send patient updates to referring practices.

In the Faxes section of rVetLink's notification configuration settings:

Select Outbox to get access to a list of faxes that rVetLink could not send
Select Sent to get access to a list of faxes that rVetLink sent to referring practices
Select Deleted to get access to a list of faxes that rVetLink deleted

This table shows each possible column in a list of faxes and the information that it gives:


Column	Information that it gives
Message Type	The type of patient update that the fax has
Fax Provider	None Note: This column shows `Ring Central` for all faxes.
Practice Name	The name of the referring practice that receives the fax
Patient	The name of the patient that the fax has information about
Fax Number	The fax number the referring practice that receives the fax
Status	Shows if rVetLink sent the fax
Last Update	The last time that rVetLink tried to send the fax
Paper clip icon	The number of files attached to the fax Tip: Hover over the number in this column to show information about the files.
Other icons	Select the phone icon to send the fax again. Select the paper icon to show what medical files the fax contained Select the circle arrow icon to try to send the fax again

Fax statuses

This table gives each possible value in the status column of a list of faxes and the information that it gives:


Status	Information that it gives
Failed	The referring practice did not receive the fax Note: A Failed status can have more than one cause.
Pending	rVetLink continues to try to send the fax
Busy	rVetLink did not send the fax because the fax line is engaged
Sent	rVetLink sent the fax