About your practice email addresses
You can configure different email addresses to receive different types of information about referring practices.
Configure your practice email addresses in the Email Settings section of rVetLink's general configuration settings.
This table tells you the types of emails that the email addresses configured in each box of the Email Settings section receive:
| Box | Type of emails that the email addresses receive |
|---|---|
| New rDVM Account Added | Notifications when your PIMS syncs new referring practices to rVetLink. Note: Do regular checks of the inbox for this email address. It is important to know when rVetLink has new referring practices, because your staff must activate each practice before the practice can:
|
| rDVM Login Help | Notifications to send a username to a practice or reset the password of a referring practice |
| rDVM Profile/Contact Change | Notifications after referring practices change their communication information (for example, an email address) or notification settings Note: If a referring practice changes communication information, rVetLink customer support recommends that you make applicable changes to the information in your PIMS. Tip: If a referring practice configures rVetLink to not send patient update notifications, rVetLink customer support recommends that you configure the notifications to send again. As a result, the practice will continue to receive files that have important patient information. Tell the practice about the features of rVetLink notifications and why it is important to receive them. |
| sDVM Login Help | Notifications to send a username to your practice staff to or reset the password of your practice |